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Terms and Conditions

Last Updated: 01-10-2024

1. Introduction

Helpwan (“we,” “us,” or “our”) is committed to providing a platform that enables organizations to connect volunteers with users seeking assistance or advisory services. These Terms and Conditions (“Terms”) apply to all users (“Users”) of our platform and services (the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Definitions

  • User: An individual who registers or uses the Services.
  • Volunteer: An individual providing advisory or volunteer services through our platform.
  • User Organization: An organization that contracts with Helpwan to provide Services to its employees or affiliates.

3. Our Services

Helpwan provides a platform that connects Users seeking advice or assistance with Volunteers from various organizations. We aim to create a safe, supportive environment for advisory sessions.

4. Account Registration

Users must create an account to access certain features of the platform. You agree to:

  • Provide accurate and complete information.
  • Update your account details if they change.
  • Be responsible for keeping your login credentials secure. If your access is provided by a User Organization, the organization may provide us with information about you, such as your email and employment details.

5. Payment and Usage-Based Pricing

Helpwan operates on a usage-based pricing model:

  • Payment Methods: Payments for sessions are processed through Stripe, our third-party payment provider. We accept major credit cards.
  • Billing Cycle: Charges are applied based on the number of completed volunteer sessions within a billing cycle.
  • Refunds: All payments are non-refundable unless required by law.

6. Data Privacy and Security

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

7. User Conduct

You agree not to:

  • Post or transmit any content that is unlawful, harmful, or defamatory.
  • Engage in any activity that could interfere with or disrupt the Services.
  • Attempt to gain unauthorized access to any part of the platform.

8. Intellectual Property

All content and materials available on the platform, including text, graphics, logos, and software, are the property of Helpwan or its licensors. You may not use, reproduce, or distribute any content without our express written consent.

9. Limitation of Liability

Helpwan is not liable for any indirect, incidental, or consequential damages arising out of your use of the platform. To the fullest extent permitted by law, Helpwan’s liability is limited to the total amount you have paid us in the past 12 months.

10. Termination

We may suspend or terminate your access to the Services if you violate these Terms. You may also terminate your account at any time by contacting us at [email protected].

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Estonia. Any disputes arising out of these Terms will be resolved through binding arbitration in Tallinn, Estonia.

12. Modifications

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the platform. Your continued use of the Services after any changes indicates your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at [email protected].